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Frequently Asked Questions

  • What are your business hours?
    Our standard business hours to are as follows: Monday to Friday: 10:00 AM to 7:00 PM Saturday: 10:00 AM to 4:00 PM Closed on Sundays Please note that these hours may vary during holidays and special occasions. For any inquiries outside of these hours, feel free to contact us and we will get back to you as soon as possible.
  • Do you accept last minute orders?
    FOR CUSTOM ARRANGEMENTS: We understand that sometimes a last-minute gift to save the occasion is needed. We request that all custom order requests are submitted at least 2 weeks in advance, with respect to the nature of our availability. Some orders may require more time to allow access to specific gifts and products related to your arrangement! Last-minute orders can be completed, with additional fees to expedite your gift's completion.
  • What is your return policy?
    Due to the nature and exclusivity of items we include in our gifts, we are unable to accept returns or issue refunds. In the unlikely event your arrangement has arrived in less than perfect condition, please notify us within 48 hours of delivery so that we have the opportunity to make things right for you! We can be reached via e-mail at, or via text at (301) 503-6840. Our business hours are 10 am - 7 pm EST, Mon - Fri (excluding holidays).
  • What payment methods are accepted?
    Payment is accepted via Visa, Mastercard®, American Express, Discover, JCB, Diners Club, and EnRoute through PayPal only.
  • What are your delivery methods?
    DOMESTIC SHIPPING: We now offer shipping to all 50 states via United States Postal Service. Shipping and handling rates will apply to final total if this service is requested. CURBSIDE PICKUP: We are located in College Park, Maryland — a pick-up address will be provided upon completion of your arrangement. DROP-OFF DELIVERIES: To all of our DC/MD/VA gifters, we are happy to hand deliver your arrangement to you or your recipient! For deliveries within our 10-mile radius (of College Park, MD): $20 flat rate For deliveries outside of our 10-mile radius: $20 flat rate + $1/mile For specifications, please contact us at at your earliest convenience.
  • How do you ensure the quality of your products?
    Quality is our top priority! We source our products from reputable suppliers and partners known for their exceptional craftsmanship and premium quality. Additionally, we meticulously inspects each item before it’s included in any gift arrangement.
  • What if I have specific dietary restrictions or preferences?
    We understand the importance of accommodating dietary restrictions and preferences. Simply inform us of any dietary considerations during the ordering process, and our team will ensure that your gift arrangement is curated accordingly, with suitable substitutions if necessary.
  • I'm interested in party favors or gifts for my bridal party! How do I place an order in bulk for multiple arrangements?
    We would love to grace your guests with their very own Ayo Arrangement! To place a bulk order, kindly contact us at & we'll set up a complimentary gifting consultation to ensure your special occasion to be memorable.
  • Do you offer corporate gifting services?
    Yes, we specialize in corporate gifting solutions tailored to meet the unique needs of businesses. Whether you’re looking to recognize employees, thank clients, or celebrate milestones, Ayo Arrangements can assist you in creating memorable and impactful gift arrangements that reflect your company’s brand and values.

For any further questions or concerns, please contact us at

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